1. Fitting: Can you do it yourself or should you call in the experts?
 
2. What shall we do with our old kitchen?
 
3. Can computers really design kitchens?
 
4. Where do I store things?
 
5. What's the best way of keeping the kitchen clean?
 
6. What’s the best way of cleaning stainless steel?
 
7. What is the warranty on my product?
 
8. My order arrived promptly but damaged, what should I do?
 
9. How soon can I receive my order?
 
10. What if I need replacement parts? Do you have them in stock?
 
1. Fitting: Can you do it yourself or should you call in the experts?
A poor fitter can ruin a top quality kitchen yet an expert can make the most of a cheaper kitchen. Obviously you want the best of both worlds, good cabinets and professional installation. Therefore, ALNO takes a personal interest in the installation and completion of a customer’s kitchen. When having a new ALNO kitchen installed please always make sure that you empty your old cupboards and make sure that there is parking for the installers’ van which often serves as a mobile workshop and storeroom.
 
Some DIY enthusiasts tackle the job themselves but it is not as easy as it used to be. For the modern integrated kitchen, fitters need a thorough understanding of safe layout design, an all round ability in electrical and plumbing works as well as carpentry, tiling and floor laying skills.
2. What shall we do with our old kitchen?
New kitchen buyers often worry about what to do with their old kitchen. However, there are several options of what you can possibly do with your old kitchen. First of all, your kitchen dealer or installer may offer to remove and dispose of cabinets and appliances, but be aware that there may be an additional disposal charge for the service. Secondly, you have always got the opportunity to offer any kitchen cabinets and accessories to a housing charity. Charities such as the Salvation Army are more than glad to receive donated household items. In most cases however, appliances and units are taken to a trade waste centre for recycling. Metals are melted down and the environmentally hazardous gases in fridges and freezers carefully removed.
If you don’t mind strangers coming to your home, simply place a classified advert, listing the appliances and units you have. Let people see the kitchen in-situ and explain that they can take the kitchen away once the new one is fitted.
 
3. Can computers really design kitchens?
Computers are useful tools when it comes to designing kitchens. Nevertheless, it is a tool that relies on the sense and experience of the operator. Computer aided design (CAD) for instance, can be compared with a pencil. CAD is merely a tool to help make a drawing.
 
In order for you to be able to design your own kitchen online and try out different front colours and kitchen unit combinations, ALNO offers a computer planning tool on their website: the Virtual Kitchen 3. This kitchen planning software enables you to admire your kitchen from many different perspectives and get a realistic feel for what your dream kitchen will look like. However, you have to keep in mind that the ALNO Kitchenplanner is not a fully-featured planning system – it is only a planning aid. Virtual Kitchen 3 does not have any complicated CAD capabilities. Your ALNO dealer will eventually make sure that your kitchen is built in accordance with all technical and financial requirements by transferring your draft to an in-house system and making any necessary adjustments.
 
4. Where do I store things?
A good kitchen specialist will plan adequate storage at different heights depending on the weight of items and the size and ability of the main user. For instance, a tall fit person would prefer heavy frequently used things such as cast iron scales to be put away at their waist or midway level. This will avoid bending down or worse, reaching up high. To take the other extreme, someone in a wheelchair must have all storage at a much lower level. International research has shown that the ideal storage heights for an average height woman are as follows: items that are often used and require both hands should be stored at a level of between 700 and 1300mm, whereas lighter objects can be put away at a storage height between 500 to 700mm or between 1300 and 1800mm. When reaching for an object while seated, storage height should not amount to more than 1200mm. With respect to rarely used items, it is sufficient to stow them outside the height ranges, i.e. below 500mm or above 1800mm.
 
Every ALNO kitchen can be adjusted to fit your height. In fact, you can adjust your kitchen worktops down to the millimetre. In fact, all heights are infinitely adjustable, perfect for your working posture and just the way it is most comfortable for you personally. There will be no strain in the back when working in your ALNO kitchen. The variable grid system with its three different depths of base units creates masses of room. Hence extra deep base units (71 cm) and an extra deep worktop (75 cm) win up to 38% more storage space.
 
Pull out shelving, midway storage, demi cabinets and corner carousels in modern kitchens certainly help accessibility and are a true aid for less disabled individuals. It is a good idea to break down storage in to four zones, preparation, sink, cooking and serving so that everything you need for particular functions is to hand. Following these guidelines will make an incredible difference to your kitchen efficiency while reducing fatigue and accident risk.
 
5. What's the best way of keeping the kitchen clean?
Despite the need for hygiene, kitchens can quickly become the dirtiest room in the house. Fronts around the hob and oven suffer from grease build-up. Dust is attracted to the sticky surface and becomes a grimy layer. Cleaning takes care.
 
The high-quality surfaces of an ALNO kitchen are easy to look after. In order to maintain the high quality of your new kitchen over time, we recommend that you maintain it properly, and above all regularly. In general, one can say that if dirt is removed as soon as possible, cleaning products are often not even necessary. It is best to use warm water and a soft, damp cloth, then wipe dry. Otherwise, only clean with household water-soluble cleaning products or kitchen cleaners. Do not use any harsh liquid cleaners or scouring cleaning products. Polishes, waxes and solvents are also unsuitable for cleaning kitchen surfaces and do more harm than good.
 
Because wood is a living material with natural variation in colour, growth and structure, wooden fronts should not be exposed to extremely damp or dry air as well as direct light and sunshine. Wooden fronts can best be cleaned by wiping them with a slightly damp cloth or a soft damp brush, and always with the grain of the wood. Make sure that you do not put excess water on the worktop and that it is wiped away quickly to avoid damaging the joints in the wood. Once dry, check to see if any scratches mark the surface. Matching poster paint will colour the scratch and make a good repair job. Rub wood polish in to all wood surfaces to make cleaning easier next time. However, be aware to never use aggressive or scouring cleaning products, polishes, waxes or steam cleaners.
 
Laminate and high-gloss lacquer fronts are generally easier to clean than wooden doors as they are flush and impervious to water. When cleaning laminate surfaces always use only household, water-soluble cleaning products or kitchen cleaners. It is best to use warm water and a soft damp cloth and then wipe dry. In order to remove stubborn dirt (old fat residues, shoe polish, felt-tip pen or the like) use an ordinary glass cleaner. However, be sure to test the cleaner first on an inconspicious area to make sure that it does not damage or discolour the surface.
 
Most of the important components in an ALNO kitchen, such as worktops, handles, recycling systems, cutlery inserts and internal fittings for fridges and freezers are covered by a complete hygienic protective layer. This layer protects the products from the growth of potentially harmful strains bacteria that are commonly found in the home (inc. E coli, environmental bacteria (listeria) and salmonella). These extremely resilient and easy-to-clean surfaces are the ideal basis for equipping kitchens with antibacterial protections. Independent testing institutes carry out standardised tests (food approval for worktops and standardised tests on all other products) to ensure that the ingredients are harmless.
 
6. What’s the best way of cleaning stainless steel?

Regular dirt on stainless steel can simply be removed using water and conventional washing-up liquid. Following this, rinse away with warm water and wipe dry. For stubborn dirt and water-spotting, we recommend the use of a specialised stainless steel cleaner. This will provide additional protection by means of a water-repellent coating. Please do not use any aggressive or abrasive cleaning materials.

7. What is the warranty on my product?
The warranties on kitchens always depend on the dealer/manufacturer. ALNO offers a guarantee of 5 years commencing on the date of delivery on all furniture parts. The warranty covers faults which appear during the guarantee period and it is proved that, despite proper usage and following the ALNO guide to care of the kitchen, they are a result of defective material or manufacture.

8. My order arrived promptly but damaged, what should I do?
The best thing to do is contact your dealer whom you bought the kitchen from and let him know about the damage. He will know what to do in this case and sort everything out for you.
 
9. How soon can I receive my order?
The speed of delivery always depends on where you buy your kitchen. As ALNO kitchens are being produced in Germany on an individual basis, you should allow for a minimum delivery time of 6 weeks when planning to purchase a new ALNO kitchen. However, delivery times always depend on the range of furniture that you purchase.
 
10. What if I need replacement parts? Do you have them in stock?
Whether replacement parts are in stock or not depends on what kind of replacement parts they are. Small parts that are being produced at ALNO Germany will be kept in stock, but it will nevertheless take some time to have them delivered to Great Britain. Other parts like high gloss doors for example will not be held on stock and will have to be reproduced. Again you may have to take the delivery time into account.
 
Sign Ruby Red